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Service Desk Agent

Abu Rawash, Giza

Service Desk Agent

Abu Rawash, GizaPosted 15 days ago
54Applicants for1 open position
  • 54Viewed
  • 15In Consideration
  • 39Not Selected

Job Details

Experience Needed:
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Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or e-mail.
  • Perform remote troubleshooting using diagnostic techniques to identify the root cause.
  • Determine the best solution based on the issue and details provided by customers.
  • Direct unresolved issues to the next level of support personnel (IT functions).
  • Record events and problems and their resolution in logs or the company’s service desk platform.

Job Requirements

  • Males ONLY are welcome to apply.
  • Residents of Zayed and October are preferred.
  • 1-2 Relevant years of experience.
  • Good Communications skills and ability to work within a team.
  • Good knowledge of Microsoft office.
  • Strong customer service experience.
  • Strong problem-solving and research skills.
  • Knowledge of commonly-used concepts, practices and procedures for end-user technical support.

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