Job Details
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Job Description
Main responsibilities include:
- Working on client acquisitions , developing and retaining these new clients
- Participate in building and activating actions plan based on client lifecycle and segmentation profiles
- Leading by example by developing individual relationships with clients to enhance their relationship with the store
- Supporting the team with scheduling and promoting MTO appointments, working closely with the teams to ensure that this service is exceptional , following through all orders and updates the clients and team of developments
- Build and maintain a book of high value clients; identify their preferences; follow-up on inquiries and concerns
- Propose and facilitate exceptional customer experiences
- Communicate regularly with clients to maintain and grow relationships through the various outreach tools provided and where required bespoke outreach to key clients
- Overseeing the scheduling of bridal appointments ensuring that the clients receive exceptional customer service
- Managing and participating to development of client loyalty programs
- Ensuring consistent follow up on all action points relating to CRM (phoning, emailing, mailing)
- Focusing on clients analysis to drive growth strategies and actions, identify upsell & cross-sell opportunities
Job Requirements
- Experience in database growth initiatives
- Experience in managing and distributing direct mail campaigns
- Experience in launching/managing a loyalty program
- Experience in managing email marketing campaigns and/or lifecycle programs
- Demonstrated ability to run cross channel testing
- Highly organized and demonstrably detail-oriented.
- Demonstrated ability to work in a fast-paced, “self-starter” environment.
- Ability to manage multiple work streams simultaneously.
- Team-player with excellent relationship-building and communication skills.
Education & Experience:
- Suitable University degree
- 7 to 10 years of Experience
- Familiarity with Adobe Reports & Analytics, and/or internal CRM reporting systems
- Excellent command of English Language
- Proficient in Excel and PowerPoint
- Strong written and verbal communication skills.
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