Quality Assurance Specialist - Call Center
EGIC -
Manial, CairoPosted 7 years ago102Applicants for1 open position
- 98Viewed
- 17In Consideration
- 78Not Selected
Job Details
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Job Description
- Listen to and monitor associate calls for customer satisfaction
- support the overall quality assurance process by conducting customer call evaluations and provide feedback directly to associates.
- collect, coordinate, evaluate, and provide call data for associates to Supervisors.
- Provide coaching, feedback, and reporting they must meet weekly and monthly call evaluation metrics.
- Gather information, observe the process and participate in efforts to constantly look for opportunities to improve current quality assurance processes and associate call driver performance.
- Communicate problems clearly and provide reassurance that issues will be resolved quickly.
- Deliver accurate and consistent high quality customer service.
- Observe the process and participate in efforts to constantly look for opportunities to improve current quality assurance processes.
Job Requirements
- 2 or more years of directly related experience
- Excellent interpersonal skills
- High customer service orientation
- High level of integrity, honesty, and judgment
- Ability to respect and ensure strict confidentiality
- Good Time Management Skills
- Strong attention to detail
- Strong verbal and written communication skills
- Open, honest, and empathetic manner when dealing with people
