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Product Management and Marketing Specialist

Europcar - Heliopolis, CairoPosted 5 years ago
67Applicants for1 open position
  • 32Viewed
  • 12In Consideration
  • 16Not Selected
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Job Details

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Job Description

  • Partner with internal stack holders to successfully introduce new products and processes to our customer base.
  • Contribute effectively in CRM creation and development.
  • Streamline database of business leads and identify opportunities (Local and international) to improve the customer experience and improve conversions.
  • Create different partnerships opportunities with both private entities and official bodies that serve best Europcar strategic objectives and boost service revenues.
  • Account execution and prospecting local and international partnerships.
  • Coordinate with call center and partner with retail & corporate teams to assess and strengthen process controls and regulatory adherence in direct relation with enhancing customer experience.
  • Provide training for operations team and call center agents to ensure timely resolution of inquiries impacting customer experience including but not limited to providing real-time support.
  • Analyze different evaluative tools to capture customers experience and insights (Outdoor meetings, Net Promoter surveys, Curtsy calls, Complaint Tracking, Call recordings, Operational metrics, field research…etc.).
  • Assure that customer excellence processes and procedure are fully utilized across all customer touch points (call center, stations and account management).
    Implement different approaches related to customer excellence (courtesy calls, NPS, Surveys, Physical visits, Mystery shoppers, call records …Etc.).
  • Deal with any escalated customer complaint. Handle complaint communication cycle of all corporate & retail customers. Follow up with customers & advice with prompt reply.
  • Carry on appropriate and adequate investigation in all escalated and triggered complaint cases. This includes the recording of all communications on Rent-Way between the various parties and all verified records are taken into consideration.
  • Execute budgets for strategic innovation development, strategic marketing, partnerships and customer journey.
  • Contributes to the total effectiveness of the department, communicating openly, solving problems pro-actively, offering creative ideas and working as a positive, engaged team member. Internal communication.
  • Bring new product ideas to the table via market and customer research.
    Sharp focus on revenue and margin opportunities that fit the company’s strategy and core competencies.
  • Drive and own initiatives from start to close and typically including key departmental stakeholders.
  • Manage the entire product life cycle from strategic planning to tactical activities.
  • Develop, measure and track Return On Investments (ROI) of products and product lines and develop product Key Performance Indicators (KPI).
  • Analyze customer, channel, competitive and market data.
  • Meet with customers and stakeholders to assess market need
  • Bring new product ideas to the table via market and customer research.
  • Sharp focus on revenue and margin opportunities that fit the company’s strategy and core competencies.
  • Drive and own initiatives from start to close and typically including key departmental stakeholders.
  • Manage the entire product life cycle from strategic planning to tactical activities.
  • Any other duties delegated ad-hoc

Job Requirements

  • Bachelor’s Degree of business administration.
  • 2–3 Years of experience in a similar field.
  • Very Good command of English language (Speaking, reading and writing).
  • Outstanding communication and presentation skills.
  • Strong marketing, product management and analytical skills.
  • Preferably lives in the following neighborhoods:Heliopolis , Sheraton, Nasr City, Obour or Rehab.

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