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Job Description
- Handle all incoming/outgoing calls of the call center.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, E-mail , Live Chat .)
- Communicate with other departments all relevant customer inquiries if applicable.
- Provide proper information to customers with complete and comprehensive understanding of OPPO products and services.
- Keep up-to-date with all the services and products provided by OPPO.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job Requirements
- Bachler degree.
- Good English.
- Proficiency in Microsoft Office and a typing speed of over 50 words per minute.
- Patience, strong sense of service and responsibility.
- Resilience under work pressure and smooth adaption to customer schedule.
- Experience in call center services (preferred).
- Fresh graduate are welcomed.
- Maximum age is 28.
