Technical Support Agent - Hardwa...

Tradeline Stores -
6th of October, Giza

Technical Support Agent - Hardware

Full Time

On-site

Tradeline Stores -
6th of October, GizaPosted 25 days ago

20Applicants for1 open position

12Viewed

5In Consideration
1Not Selected

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Job Description

Hardware Technical Support Agent

We are seeking a skilled and detail-oriented Hardware Technical Support Agent to join our Authorized Service Center. The ideal candidate will be responsible for diagnosing, repairing, and maintaining Apple hardware devices, including iPhones, iPads, MacBooks, and iMacs, ensuring they meet Apple standards and customer satisfaction.

Job Duties

Diagnose and troubleshoot hardware issues in Apple devices.
Perform component-level repairs (screens, batteries, logic boards, etc.).
Use Apple diagnostic tools and complete service documentation.
Ensure all repairs meet Apple’s service quality standards.
Maintain accurate repair records and manage spare parts inventory.
Handle customer technical inquiries professionally.
Collaborate with other technicians to ensure a smooth workflow.

Job Requirements

Diploma or degree in CS, Computer Hardware, information systems, or related field.
Good in English – both spoken and written.
Customer service experience is a must (preferably in tech or retail environments).
Proven experience in hardware repair, preferably with Apple products.
Good understanding of computer hardware, operating systems, and electronic circuits.
Excellent problem-solving and communication skills.
Ability to work in a fast-paced service environment.
Basic knowledge of Apple tools and repair documentation.
Ability to handle customer queries and provide basic technical guidance.

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