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Real Estate Customer Service Specialist - Mohandseen

MENA For Contracting & Trading
Mohandessin, Giza
Posted 3 months ago
75Applicants for1 open position
  • 24Viewed
  • 9In Consideration
  • 7Not Selected
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Job Details

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Job Description

  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • To resolve  problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Update client’s account data on the company database to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.

Job Requirements

  • Proven working experience as Customer Service Specialist not less than 3 years.
  • Real estate experience is preferred.
  • Excellent Communication, Presentation, and problem-solving skills.
  • Excellent user of CRM System, Excel, and MS Office
  • Excellent English level.
  • Presentable.
  • Females only
  • Customer orientation and ability to adapt/respond to different types of characters

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