Customer Service Agent
Nogix -
New Cairo, CairoPosted 7 years ago101Applicants for3 open positions
- 29Viewed
- 12In Consideration
- 13Not Selected
Job Details
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Job Description
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Excellent Presentation Skills
- Excellent Communication Skills
- Experience: 1-3 years
- Languages: Fluent in English
- Good in Microsoft office