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Job Description
- Develop trust relationship with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Serve as the link between key customer and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Job Requirements
- Proven experience as key account manager.
- Experience in sales and providing solutions based on customer needs.
- Excellent communication skills.
- Excellent organizational skills.
- Ability in problem- solving and negotiation.
- Hotel experience is preferable.