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Job Description
General Roles & Responsibilities:
- Manage inbound calls in a timely manner.
- Provide courteous and professional phone support to customers.
- Update customers account data, as required.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Fulfill all duties as communicated and assigned by the call center supervisor.
- Other duties might be assigned.
Job Requirements
- Bachelor's degree in any relevant field
- 1-2 years’ experience in a similar role (call center or customer service environment).
- Good/Very Good English Language
- Very good PC skills (Microsoft Office: Word, Excel & Power Point).
- Age: 23 to 27
- Gender: Females
General Requirements
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to work under pressure & meet deadlines.
- Highly presentable
