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Call Center Agent

Ideal Standard International Egypt
Sheraton, Cairo
Posted 2 months ago
53Applicants for1 open position
  • 39Viewed
  • 7In Consideration
  • 9Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

General Roles & Responsibilities:

  • Manage inbound calls in a timely manner.
  • Provide courteous and professional phone support to customers.
  • Update customers account data, as required.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Fulfill all duties as communicated and assigned by the call center supervisor.
  • Other duties might be assigned.


Job Requirements

  • Bachelor's degree in any relevant field
  • 1-2 years’ experience in a similar role (call center or customer service environment).
  • Good/Very Good English Language
  • Very good PC skills (Microsoft Office: Word, Excel & Power Point).
  • Age: 23 to 27
  • Gender: Females

General Requirements

  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone and verbal communication skills.
  • Customer focus and adaptability to different situations.
  • Ability to work under pressure & meet deadlines.
  • Highly presentable


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