Job Details
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Job Description
Role Summary
As a Partner Support Advisor, you will act as the first point of contact for our customers by answering their queries through phone, chat, or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
Tasks and responsibilities
- Serves customers by providing product and service information and resolving product and service problems.
- Promptly respond to customer questions submitted via email, chat, phone, or any other channels.
- Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
- Ensures performance goals are being met consistently based on quality standards.
- Support the team members and provide training on best practices.
- Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
- Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
- Demonstrate a thorough knowledge of policies, procedures, and interrelationships for the area of responsibility.
- Exercise a fair degree of independent decision-making and action in the performance of assigned tasks and duties.
- Make recommendations when policies and procedures need modification when problems arise.
- Diagnose the technical problem at the customer end and identify the possible solution (s)
- In case of code error, create a summary of the issue (s) and escalate it to the development team
- Report to the Manager on any issues which require further action
Job Requirements
Desired Qualifications:
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
- 1+ years of experience in related positions.
- Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
- Excellent typing skills
- Fluent in English/Arabic language skills
- Ability to communicate correctly and clearly with both internal and external customers
- Excellent documentation skills
- Good comprehension skills-- the ability to clearly understand and state the issues customers present
- Good composition skills-- the ability to compose a grammatically correct, concise, and accurate written response
- Excellent customer service skills
- Ability to empathize with and prioritize customer needs
- Demonstrable conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
- Effective problem-solving skills
- Strong time management skills
- Action oriented and self-disciplined
- Adaptable/Open to change
- Excellent Teamwork
