Customer Service Assistant

Amideast - Dokki, Giza

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Additional Benefits
1 open position
About the Job

The AMIDEAST Customer Service Assistant is the first point of contact for all walk-in AMIDEAST customers, and is responsible for ensuring that each customer’s experience is positive. The Representative provides customers with consistent information on AMIDEAST products and services, takes customer registrations and payments quickly and accurately, and identifies and responds to customer issues or complaints proactively.

  • Implement AMIDEAST procedures and systems.
  • Provide high quality, consistent information on all AMIDEAST products and services to walk-in customers
  • Present a professional image in all client contact accurately process registration for different services using the Student Registration Application (SRA)Receive payments and issue receipts and refunds as required for all AMIDEAST products and services.
  • Complete all data collection accurately where required.
  • Promote and cross-sell AMIDEAST services through the daily interaction with customers;Identify, respond to, and resolve customer issues and complaints in a timely manner.
  • Assist the Customer Service Manager with required reports.
  • Be a supportive team member in both within the Customer Service Department and with other departments.
  • Perform other tasks as assigned by the Customer Service Manager
Job Requirements
  • Bachelor’s degree in any discipline.
  • Minimum 2 years of professional work experience in business, customer service (including call centers), or marketing.
  • Effective interpersonal skills.
  • Excellent spoken and written English and Arabic language
  • Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills.
  • Demonstrated superior customer service skills.
  • Ability to accept ownership and proactively identify solutions to customer issues or concerns.
  • Ability to acquire product/service knowledge and convey it accurately to customers.
  • Ability to work independently as well as collaboratively ability to apply feedback, take initiative and be accountable for work product.
  • Demonstrated time management, prioritization and organizational skills while maintaining focus on customer needs.
  • Previous work experience in customer service and/or sales is preferred.
About this Company

AMIDEAST is a leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa.
Founded in 1951, AMIDEAST in its early years focused on promoting U.S. study to students in the MENA... (More)

Industry: Education
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