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Job Description
- Diagnose hardware and software problems, and replace defective components
- Maintain and administer computer networks
- Recommend changes to improve systems and network configurations
- Serve as the first point of contact for end users seeking technical assistance over the phone or email
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
- Install, test and configure computers, printers, peripheral equipment and software
- Check service desk for tickets assigned to the queue and process first-in first-out based on priority
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software
- Perform other job-related duties as assigned
Job Requirements
- Experience from 1-3 years as IT Help Desk
- Experience in the network
- Knowledge in servers, switches and routers
- Microsoft Office skills (Outlook, Word, Excel…) is a must
- Excellent communications skills
