Digital Account Manager

Responsibilities

• Build excellent, strong and long lasting client relationships at a strategic and operational level as the focal lead point of contact with clients.
• Actively seek out opportunities to develop incremental business with key clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Verbal and written briefing of client requirements back to the agency team.
• Management of client and project budgets
• Follow up with finance department to facilitate accurate monthly invoicing, follows up on accounts receivables; helps prepare regular reporting/reconciliations
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare monthly reports on account status.
• Implement the business plan and deliver the achievement of volume and sales objectives
• Analyze the Digital market business and monitor the sales and brand strategy
• Review / develop all creative brief and business objectives for the engagements in which they are involved to ensure quality standards and client expectations are met and exceeded