IT Technical Support Agent
Badr City, CairoPosted 9 years ago408Applicants for1 open position
- 11Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Talking to staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers
- Testing and evaluating new technology
- Conducting electrical safety checks on computer equipment.
Job Requirements
- The ability to think logically
- A good memory of how software and operating systems work;
- Excellent listening and questioning skills, combined with the ability to interact
- Problem solving skills;
- The ability to prioritize your workload;
- Attention to detail.
Featured Jobs
Similar Jobs
- Junior Help Desk IT SpecialistAga Khan Cultural services- Egypt (AKCS-E) - Darrasa, Cairo15 days ago
