Customer Service Agent

ariika Obour City, Cairo

104
Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 3,500 EGP per month
Education Level:
Bachelor's Degree
Vacancies:
1 open position
About the Job
  • Communicate with customers though any social media channel including chat, email, Facebook, Instagram and what’s app.
  • Responsible for answering all customers’ inquiries by clarifying desired information and provide the support needed.
  • Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
  • Logs the active sheet and submitting it to department manager
  • Handle complains, work on solving them and lower escalation record.
  • Upload orders on Odoo system in order to activate the order.
  • Manage and keep track of failed, canceled and pending calls and tacking corrective actions for improvement.
  • Support in talking in inbound and outbound calls during rush hours if needed.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationship and engage customers by taking the extra mile to insure overall customer satisfaction.
  • Meet personal/team qualitative and quantitative targets.
Job Requirements
  • Bachelor Degree
  • Excellent in English written and spoken
About this Company

Founded in 2011, ariika is the leading manufacturer & distributor of bean bags and alternative furniture in Egypt. Our portfolio has since grown to encompass everything comfort: relaxing floating bags and mats, comfy air lounges, soft travel pillows, squishy big sacs and... (More)

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