Senior Help Desk Specialist

MTS Heliopolis, Cairo

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Experience Needed:
6 to 8 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Supports Help desk supervisor with the regular reports like inventory, pending POs, weekly plan and other checklists.
  • Provides technical assistance to the rest of the helpdesk team.
  • Works on implementations in new sites and assists the team.
  • Run diagnostic programs and troubleshoots to resolve problems.
  • Provides procedural guidance, demonstrates and provides direction on various systems.
  • Installs and configures computer hardware, software, systems, networks, printers and scanners.
  • Repairs and replace equipment as necessary.
  • Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member.
  • Coordinates and supports end-user issues remotely.
  • 2nd and 3rd level support for all entire team
Job Requirements
  • Excellent communication skills
  • Must have experience in handling various sites
  • Good understanding of computer systems and other tech products
  • End user-oriented
  • Real experience with ticketing and service management systems
  • Able to diagnose and resolve basic technical issues
  • Troubleshooting skills and problem-solving
About this Company

Misr Technology Services (MTS) is a Private Shareholding company in charge of Developing and Implementing The Single Window Project which Computerized all the Customs in Egypt.

MTS is engaged in a 20 years contract to realize a national platform that covers... (More)

See all Careers and Jobs at MTS
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