Reporting Analyst

Sykes Enterprises Maadi, Cairo

121
Applicants for
1 open position
116
Viewed
14
In Consideration
102
Not Selected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

PURPOSE OF JOB

To ensure that the Sykes operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites - accounts and individual performance reported on Daily-Weekly-monthly manners on the agreed time and with a high level of accuracy.

KEY RESPONSIBILITIES

  • Perform accurate & Timely Reports
  • Execute work instructions and processes as documented
  • Participates in delivering the OMD objectives, daily, weekly, monthly & annually
  • Participate in audits of OMD to ensure consistency and accuracy
  • Proactively communicates with the OMD Supervisor/Manager concerning deliverables
  • Adheres to the Sykes WFM Standards
  • Meets OMD Service Level Agreements for both internal and external customers
  • Responds creatively to work challenges and proactively makes recommendations
  • May perform other additional duties and responsibilities as assigned
Job Requirements

EDUCATION and EXPERIENCE

  • Graduate
  • Fluency in the English Language 
  • Call center experience
  • Reporting or WFM experience
  • Advanced knowledge of Microsoft Excel
  • Good Knowledge of SQL and Power BI is a plus
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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