IT Help Desk - Team leader

Confidential Company Dokki, Giza

Applicants for
1 open position
In Consideration
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
1 open position
About the Job
  • Directs and manages the day-to-day operations and functions at the Technical Help Desk and Technology Service.
  • Acts as a liaison with management in the development and maintenance of systems procedures.
  • Collaborates with key stakeholders,  as well as business partners to develop and implement technology solutions.
  • Responsible for ensuring optimal performance of IT Services Division team staff and the various products and services they support via the Help Desk from Alexandria Logistic Center.
  • Continuously improve Help Desk processes including Incident, Problem, and Knowledge Management.
  • Manage and monitor all help desk team in handling the tickets for accuracy, escalation, and completion.
Job Requirements
  • BSc/BA in IT, Computer Science or relevant field.
  • Fluent in English.
  • Years of experience at least 3 to 5 years
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Experience in supporting end users on a corporate network
  • Understand service management and working with the ticking systems
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