COO
Job Details
Skills And Tools:
Job Description
Job Overview:
The Chief Operating Officer (COO) in a software development company is responsible for overseeing the organization’s daily operations, ensuring that the company's production and services are delivered efficiently and effectively while aligning with the company’s strategic goals. The COO collaborates closely with the CEO and other executives to drive growth, enhance operational processes, and uphold high standards of service delivery.
Key Responsibilities:
Strategic Planning and Execution:
- Collaborate with the CEO to develop and implement the strategic goals.
- Translate the company's vision into operational plans and ensure their successful execution.
Operational Management:
- Manage the daily operations of the company, including client interactions, project delivery, software development, testing, support, marketing, and sales.
- Ensure operational excellence by streamlining processes and implementing best practices.
- Assist with hiring all departments, including the technical team (tester, support, and developer
- Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.
Client and Stakeholder Management:
- Build trust relations with key partners and stakeholders and act as a point of contact for significant shareholders
- Address client concerns and ensure services are delivered on time and to a high standard.
- Team Leadership and Development:
- Lead, mentor, and manage department heads and teams across various functions.
- Foster a culture of collaboration, innovation, and continuous improvement.
Business Development Support:
- Assist in identifying new opportunities and expanding the company's client base.
Create and support marketing and sales strategies to promote the company's services and products.
Job Requirements
Required Experience and Qualifications:
Educational Background:
- Bachelor’s degree in Computer Science, Management, or a related field (required).
Professional Experience:
- +8 years of experience in operational leadership roles, preferably within a software company or software development business.
- Proven track record in managing large teams and multiple projects simultaneously.
- Experience in developing and implementing operational strategies and process improvements.
- Software development Background (Preferred)
Skills and Competencies:
- Strong leadership and people management skills.
- Excellent organizational and problem-solving abilities.
- In-depth understanding of business functions, including ERP, HR, and client service delivery.
- Exceptional communication and interpersonal skills to interact with clients and team members.
- Ability to adapt to a fast-paced environment and drive change effectively.
Additional Requirements:
- Knowledge of industry-specific tools, technologies, or methodologies (.NET background, CRM, project management software).
- Experience working with international clients is a plus.
- Willingness to travel if needed.
- Proven negotiation skills.
- Ability to understand new issues quickly and make wise decisions.
- Ability to inspire confidence and create trust.
- Ability to work under pressure, plan personal workload effectively, and delegate.
- Analytical abilities and problem-solving skills
- Excellent communication and public speaking skills
- Fluent in English with excellent written and verbal communication skills
Key Attributes for Success:
- Strategic thinker with a focus on results.
- Collaborative leader who can inspire and motivate teams.
- Commitment to maintaining the company's reputation for excellence and professionalism.
