Job Details
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Job Description
- Managing incoming calls and customer service inquiries
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and interpersonal skills
- Excellent command of English language
- Proven customer support experience in real estate companies is a must.
