Responsible for customer follow ups, assisting customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.
Responsible for order review, payment processing and label creation etc.
Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot issue, promote services.
Effectively communicate with shipping suppliers for any shipment exception, trace and claim.
Server as the lead point of contact for all E-commerce platform tasks.
Enhancing the customer experience, executing customer order fulfillment, and maintaining the technology and infrastructure
Analyzing data from market and consumer studies to generate commercial insights in coordination with the Marketing Dept.
Develop Products Strategy.
Develop creative for storefront and product pages and other areas of the site.
Set up and ongoing maintenance of product pages and storefronts.
Customize images and content to make them fit-for-use for customer needs.
Uploads new content (Images, videos, creative)
Ongoing audits of content.
Weekly and Monthly updating of new products images, new assets, new content for initiatives.
Responsible to achieve sales target.
Manage platform partners, liaise processes, contracting, vendors, and work on enhancing partnerships.
Follow-up the procurement plan and supply schedule, and account receivables in coordination with accounting.
Track the movement of merchandise to follow up the supply and delivery services, Also, take the necessary action for non- and slow-moving SKUs incorporation with the warehousing unit and developing all relevant inventory reports.
Define and analyze freight cost for all merchandise to reach targeted rates and take the necessary action for development and increasing the profit margins, and present all relevant reports.
5 to 8 years
Must be from Alexandria, or willing to move to Alexandria.
Must have a Bachelor’s degree in a related field (Preferably E-Business)
Must have previous experience in E-Commerce +5 to +8 years
Must have Adobe Photoshop and Illustrator experience.