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Operations Specialist

Maxycode - Nasr City, Cairo

Operations Specialist

Maxycode - Nasr City, CairoPosted 2 months ago
107Applicants for1 open position
  • 105Viewed
  • 25In Consideration
  • 54Not Selected

Job Details

Experience Needed:
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Job Description

  • Making follow up calls to new joining vendors to confirm their readiness.
  • Analyze list of underperforming vendors according to KPI’s.
  • Conduct coaching calls to vendors and provide solutions to enhance their KPI’s.
  • Tracking the performance history and follow up on the vendor performance in the future.
  • Document the outcome and the analysis feedback.
  • Escalate and take action whenever needed.
  • Report the daily outcome to the direct manager.
  • Follow up on churned vendors

Job Requirements

  • Bachelor's Degree in any field.
  • +1 year of experience in customer service "Out-Bound" is a must.
  • Very good English level.
  • Outstanding communication skills.
  • MS-Office usage and understanding.
  • Previous experience in E-commerce is a must.
  • Work location : nasr City 

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