Job Details
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Job Description
- Handle emails and chat in a timely matter
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Fluent/Advanced English
- Fixed morning shifts : 6AM- 2PM
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
