Call Center Agent (Night Shift )
Nasr City, Cairo
Call Center Agent (Night Shift )
Nasr City, CairoPosted 2 hours ago1 open position
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Job Description
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Job Requirements
- Education: Bachelor’s degree
- Shift: Must be available for the full night shift (3:00 PM to 11:00 PM)
- Excellent verbal and written communication skills
- Strong typing and multitasking skills
- Ability to work well under pressure and in a team environment
- Punctual, reliable, and detail-oriented
