Support Escalation Engineer
Cairo, EgyptPosted 5 years ago46People have clicked1 open position
Job Details
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Job Description
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
- Exhibit leadership through personal responsibility, accountability and teamwork.
- Act as a technical focal point in cooperative relationships with other companies.
- Manage crisis situations that may involve technically challenging issues and diverse audiences.
- Own and resolve technically complex mission critical or politically hot customer issues
- Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
- Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
- Lead meetings to share knowledge with other engineers and develop customer solutions efficiently.
Job Requirements
We are looking for a talent that has:
- Great knowledge of SharePoint 2013, SharePoint 2016
- Good knowledge and experience on ULS analysis
- Good understanding of Fiddler and Browser Developer Tools
- Good understanding of PowerShell
- Good understanding of SharePoint Designer 2013
- Good understanding of Network analysis (http requests, https, cookies, authentication, etc.)
- Good understanding of Web standards (HTML, CSS, AJAX, etc.)
- Good understanding of Javascript debugging
- Good understanding of general troubleshooting methods (scoping questions, narrow down the issue)
- Good understanding of Office 365 technology
- Good understanding knowledge of Windows OS, 7, 8 and 10 (Program Files, Control panel, registry, Processes, services, etc.)
Ideally, you might also be familiar with:
- Understanding of domain infrastructure.
- Understanding Office Core applications: interface, usage/functions (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access)
- Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive
- C# code reading and analysis
