Admin Assistant

Education Empire - Nasr City, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
3,000 to 4,000 EGP per month
English, Arabic
1 open position
Job Roles:
About the Job

The Admin Assistant attracts potential customers by answering product and service
questions; suggesting information about other services, and fulfill customer needs to ensure customer satisfaction. In addition to managing operational and administrative duties.

Job Role:

  • Resolve service problems by clarifying the customer's complaint; determining the cause of the
  • problem; selecting and explaining the best solution to solve the problem; expediting correction
  • or adjustment; following up to ensure resolution
  • Receive Payments from customers and register them on receipts
  • Collecting customer information and analyzing customer needs
  • Prepare service reports by collecting and analyzing customer satisfaction surveys
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication with
  • customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions.
  • Follow communication procedures, guidelines, and policies
  • Advise on company information
  • Attempt to persuade a customer to reconsider cancellation
  • Inform customer of deals and discounts
  • Ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
Job Requirements
  • 0-2 years of experience in the field or in a related area
  • High school diploma or equivalent; college degree preferred
  • Good command of spoken and written English
  • Proficient user of Internet and Microsoft office programs
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
About this Company

Education Empire

Education provider since 2016, based in Cairo with 2 offices located in New Cairo and Nasr City, owning multiple brands providing a diverse range of educational programmes as well.

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