Customer Service Agent - Brokerage/Financial Sector

Mubasher International for Securities is a leading brokerage firm that trades online in Share within the stock market in various countries.

Duties:

• Responsible for ensuring that all customers’ inquiries are handled on timely manner, also responsible for Quality Assurance and Problems solving, 
• Directly deals with customers face-to-face, or by telephone, handle follow up calls /escalations hard calls when required.
• Receive and record customer orders (sell& buy) and send them to operation department to be executed.
• Receive freeze and unblocking stocks requests and follow up the process till done.
• Create customers account on AT, store and modify it when it’s necessary, Update the existing database with changes and the status of each customer.
• Handle clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Provide back-up support to other group members in the performance of job duties as required.
• Telemarketing duties include contacting current and potential customers, build customer’s interest in the services and products offered by the company and provide new customers with information about our services.
• Set appointments for the sales team.
• Contribute to team effort by accomplishing related results as needed / as per KPIs targets attributes set.