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Call center

Egyptian IVF Center
Cairo, Egypt
Egyptian IVF Center logo

Call center

Cairo, EgyptPosted 1 month ago
18Applicants for1 open position
  • 17Viewed
  • 13In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Answer incoming calls professionally and assist customers with their inquiries.
  • Provide accurate information about products or services.
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Document all customer interactions in the CRM system.
  • Meet performance targets related to call handling, quality, and customer satisfaction.
  • Escalate unresolved issues to the appropriate departments.
  • Maintain a positive, empathetic, and professional attitude toward customers.

Job Requirements

  • Fluent in English (spoken and written) – essential.
  • Previous customer service or call center experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and listening skills.
  • Flexibility to work in shifts, including weekends and holidays.
  • Basic computer skills and familiarity with CRM systems

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