Call center
Cairo, EgyptPosted 2 months ago18Applicants for1 open position
- 17Viewed
- 13In Consideration
- 0Not Selected
Job Details
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Job Description
- Answer incoming calls professionally and assist customers with their inquiries.
- Provide accurate information about products or services.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Document all customer interactions in the CRM system.
- Meet performance targets related to call handling, quality, and customer satisfaction.
- Escalate unresolved issues to the appropriate departments.
- Maintain a positive, empathetic, and professional attitude toward customers.
Job Requirements
- Fluent in English (spoken and written) – essential.
- Previous customer service or call center experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and listening skills.
- Flexibility to work in shifts, including weekends and holidays.
- Basic computer skills and familiarity with CRM systems
