call center (pharmacy)
Enable -
6th of October, Giza
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- ● Respond promptly and professionally to inbound and outbound calls from pharmacy customers, patients, and healthcare providers.
- ● Provide accurate information regarding medication availability, prescription status, and pharmacy services.
- ● Assist customers with placing orders, refilling prescriptions, and resolving inquiries or issues related to pharmaceutical products.
- ● Document all customer interactions and transactions in the CRM system with attention to detail and confidentiality.
- ● Coordinate with pharmacists and healthcare professionals to ensure accurate communication and timely resolution of customer needs.
- ● Follow up with customers to confirm order status, delivery timelines, and satisfaction with services
Job Requirements
1-2 years of experience in a call center, customer service, or pharmacy-related role.
Grad from Pharmacy
Proficiency in using CRM systems, call center software, and Microsoft Office applications.
