Testing & Technical Support Senior Engineer

El-Sewedy Electrometer - 6th Of October, Giza

179
Applicants for
2 open positions
30
Viewed
Experience Needed:
3 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • Test new products (SW and Embedded Systems) by designing and executing test cases.
  • Create test reports and raise bugs to be handled by development team.
  • Start installation of metering solutions at customer side and insure that it meets customer requirement.
  • Provide customer training on metering solution.
  • Provide end-users with technical support via visiting customer side, call, or e-mail.
  • Handle customer complaints and escalate unresolved issues.
  • Assist with projects to roll-out enhanced or new functionality.
  • Assist with new installations of network, systems, and applications and software deployment.
  • Assist with systems monitoring.
  • On call support.
  • Diagnose, troubleshoot equipment and software.
  • Generate technical guides and user manuals.
  • Perform functional and UI testing for new or modified features based on quality and usability standards.
Job Requirements

Education

  • Degree in Electronics Engineering, Power Engineering or Computer Science/Engineering.

Experience

  • Experience starting from 3 - 6 years in Testing (Manual / Automation) and Technical Support role of SW / FW.

Knowledge / Skills / Abilities

  • ISTQB Certified is preferred.
  • Test automation and programming skills are highly preferred. (Python, Selenium, Linux, ..)
  • Strong knowledge of electricity and electronics.
  • Aware for how to deal with database management systems (SQL or Oracle).
  • Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, and SQL queries to troubleshoot web applications is a plus.
  • Excellent communication and presentation skills, written and verbal.
  • Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
  • Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
  • Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
  • Ability to travel to all governorates.
  • Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
  • Self-motivated with the ability to multi-task in a fast-paced, high volume, and the customer-centric environment with high attention to detail.
About this Company

El Sewedy Electrometer Group (EMG) is a world class provider of end-to-end metering solutions and services including field-upgradable metering products, communications devices, cutting edge meter management software and IT infrastructure that help Electricity, Water and Gas... (More)

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