Azure Database for PostgreSQL/MySQL/MariaDB Support Engineer

Microsoft - Cairo

21 people have clicked
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  • Act internally as a customer advocate.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Job Requirements

Required

  • Excellent understanding of Database concepts and deployments
  • Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
  • Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
  • Excellent Communication Skills - verbal, listening, and written (including technical writing).
  • Passion for technology, lifelong learning and professional development.
  • Experience in one or more of these areas desirable
  • Experience supporting Azure or other cloud-based solutions
  • Microsoft certifications in data platform or Azure technologies
  • Experience troubleshooting distributed solutions
  • Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
  • Basic Networking, Storage and Platform troubleshooting skills

Language Qualification

  • English Language: fluent in reading, writing and speaking.
  • English Language: fluent in reading, writing and speaking.
About this Company

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services.

See all Careers and Jobs at Microsoft