IT Help Desk

Confidential Company - Obour City, Cairo

Applicants for
2 open positions
In Consideration
Not Selected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Transportation + Medical Insurance + Life Insurance
Education Level:
Bachelor's Degree at least
2 open positions
About the Job
  • Maintain help desk support and resolve problems to the end user’s satisfaction.
  • Check and respond quickly and effectively to requests received through the IT help desk.
  • Check service desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Check configurations, utilities, software default settings, etc. for the local workstation.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Review inventory of all equipment, software and software licenses.
  • Follow up issues for escalation and check as appropriate.
  • Coordinate PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in active directory.
  • Carry out timely workstation hardware and software upgrades as required.
  • Assist in the management of printers, copiers, and print servers.
  • Emphasis on providing first call resolution to provide high customer service.
  • Work with other IT team to document and maintain technical documentation of the issues.
  • Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, etc.).
Job Requirements
  • Bachelor’s degree in Computer Engineering, Computer Science, or equivalent discipline.
  • Minimum of 2 years’ experience in a similar position.
  • Experience in configuration and administration for windows 7, 8, 10.
  • Knowledge in Windows server services “” AD, DNS, DHCP, IIS …etc.”
  • Knowledge in networking (VPN, Virtualization, and firewall).
  • Knowledge in switches and routers.
  • Age: from 23 to 30 years old
  • A flexible and proactive approach to teamwork.
  • Very good communication skills.
  • Good learning and troubleshooting skills.
  • Problem analysis and solving.
  • Well planned and organized.