IT Technical Support

The Translation Gate - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
4,000 to 4,500 EGP per month, Semi Year Profit - Medical Insurance Coverage - Social Insurance - Flexible Hour System
1 open position
About the Job
  • Receive Help Desk tickets and collect basic information about it.
  • Identify Request type (Request for service - Incident).
  • Resolve request and redirect unresolved requests to the appropriate Subject Matter Expert/Service Owner
  • Follow-up service requests/incidents until its resolution.
  • Confirm request status and resolution with reporter and determine satisfaction.
  • Close completed tickets. Close incidents with reporter agreement.
  • Provide solutions pro-actively whenever possible.
  • Prepare all the Help Desk reports required by the management.
  • Keep the Information Technology database updated.
  • Keep Anti virus and security application and setting up to date.
  • Ensure that the Backup system works fine on all users laptops and report to the service
  • owner to take the action in case of any issues appeared.
  • Make sure that the Windows makes the latest updates.
  • Physical cleaning for company IT assets.
  • Baseline checks for laptops every day.
Job Requirements
  • Computer Science University degree.
  • 1-2 years’ experience in related field.
  • Preferable IT technical skills
  • Good communication and client service skills.
  • Distinctive problem solving skills.
  • The ability to work as an effective and contributing team member.
  • Should be presentable.
About this Company

The Translation Gate was established in 2004 as a direct response to the increasing need for communication between the Middle East and the global marketplace. Due to our excellent early results, we were able to build strong relationships with clients throughout the region, as... (More)

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