Mall Operations Supervisor

Job Description

The Operations Supervisor works closely with the mall/Commercial building staff in maximizing the customers shopping experience and tenant sales by working to ensure a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all PHD standards. The Operations Supervisor will assist Operations Manager to oversee all operational functions, projects, construction, and contracted services at the commercial buildings among other things.

RESPONSIBILITIES:

• Monitors cleaning services provided through contracts that require rigorous oversight.
• Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation
• Works with maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs
• Maintains a safe environment and identifies and eliminates safety hazards to Mall/building staff, tenants and customers.
• Works with security and local officials to plan and oversee a fire safety program.
• Supports preparation for emergency and disaster response
• Assist in the development of expense, energy and capital budgets
• Manage Property Operating Expenses within or below budgeted levels
• Oversees contractors performing capital work
• Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria
• May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials
• Develop staff members by enhancing their roles and broadening their experiences.
• Give recognition for good performance and effectively counsel poor performance.
• Complete performance reviews with thorough and objective feedback
• Resolve tenant lease and non-lease concerns related to facility operations
• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
• Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives
• Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations
• Manage operations purchasing program and asset inventory
• Ensure all Services Agreements are current and compliant to PHD Policy