Operations Support Engineer
Sumerge -
Cairo, EgyptPosted 5 years ago41Applicants for1 open position
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Administrate production environment and resolve all issues effectively.
- Perform all duties of operations resource and monitor all operational input to ensure effective project implementation.
- Inspect and provide on various operations and prepare reports to resolve problems.
- Assist to prepare designs and perform modification to improve the systems.
- Develop and manage all control operating systems for facilitate better performance.
- Analyze and provide monitor effective integration.
- Leverage Support processes, systems and tools to resolve a variety of technical problems.
- Reach clients either via phone, email or chat with an appropriate action plans.
- Own problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc).
- Manage, prioritize, and respond to cases within defined SLA’s.
- Provide prompt, efficient, detailed, customer-oriented service.
- Monitor queues and respond to issues within defined SLAs.
- Create and maintain problem resolution procedures.
- Provide live support to operate and control employees for better performance.
- Coordinate with project teams to deliver in-depth probing to resolve problems.
Job Requirements
- Computer Engineering graduate
- From 2 to 4 years of experience
