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Job Description
Manage the Operation teams to ensure:
- Prompt replies to requests received according to Excel Travel standards; all individual requests are acknowledged same day and replied to within a maximum of 24 hours.
- Effective proposals that will encourage maximum materialization rates.
- Efficient execution to all confirmed business we handle according to highest quality standards
- Maximize profit margins through renegotiation and yielding initiatives. Also manage effectively control over Department’s expenses by setting proper marketing & management strategies.
- Represent Excel Travel professionally with suppliers and customers
- Work closely with other Excel Travel Departments ensuring that common goals of the organization are achieved through proper teamwork.
- Ensure the accuracy, quality and promptness of paperwork of the department in accordance to the policies and procedures of Excel Travel
- Maintain a productive working relationship with all Suppliers in order to guarantee competitive rates and fast confirmations which will support materialization of business.
- Conduct on going job training to all Department team members and escalate to HR where needed training needs.
- Initiate and manage the Online Business and maximize the outcomes efficiently.
- Initiate & Implement the Quality Control standards to ensure the proper implementation & materialization of the business and that the team performance is up to the required standards.
Job Requirements
- A minimum of 12 – 15 years of experience in Tour field.
- Broad understanding of Egypt as a destination
- Self-Initiative and Customer oriented personality
- Ability to work under pressure and meet tight deadlines.
- Team Leader
- Strong Customer focus with excellent Communication Skills
- Ability to work and cooperate with the TEAM
- Comprehensive PC skills.
- All group requests are acknowledged same day and replied to within a maximum of 36 hours.