Reception Agent
Cairo, EgyptPosted 10 years ago64Applicants for3 open positions
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
- Upon check in, register guest and assign rooms.
- Accommodate special requests whenever possible.
- If needed, assist guests in completing the registration cards.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.
- Receive payment from guests.
- Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.
- At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
- It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
Job Requirements
Experience: To fill the position, one of the following is required:
Language: Ability to work and communicate in a multinational environment:
Competencies: Computer literacy adapted to the field of training:
- Minimum of one year experience in a customer service position
Language: Ability to work and communicate in a multinational environment:
- Local language – excellent oral and written skills (as applicable)
- English – good oral and written skills
- Additional language - beneficial
Competencies : Include the skills the candidate must have to fill this position:
- Operational knowledge of front desk operations
- Luxury Hotel Experiences
- Communication skills
- Brief knowledge of hotel operations & Computer systems
Competencies: Computer literacy adapted to the field of training:
- Knowledge in Microsoft Office (Word, Excel and PowerPoint)
- Knowledge of Opera
- Basic knowledge of Micros is a plus
