Junior Help Desk Specialist

Otlob - Maadi, Cairo

Applicants for
3 open positions
In Consideration
Not Selected
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3 open positions
About the Job
  • Resolve problems within Microsoft office (outlook, excel, etc.).
  • Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Install, repaired and setup computer peripherals
  • Administer repairs, upgrades and completed configuration of PC's and related peripherals
  • Use troubleshooting skills to diagnose and repair PCs and Laptops
  • Perform software installations and regularly scheduled updates
  • Support and maintain printers
  • Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
Job Requirements


  • BS degree in the field of computer science and/or [3] years equivalent work experience
  • Certifications include MCP, A+, Network +, CCNA knowledge
  • Knowledge of computer hardware, including IBM compatible PC's, all PC peripherals, and printers
  • Researching problems to resolve issues
  • Experience with desktop and server operating systems, including Windows 7, Windows 10.
  • Extensive application support experience with Microsoft Office, Web enabled applications, Intuit
  • Track-It, and Access 2003
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to present ideas in user-friendly language and retain information quickly
  • Proven analytical and problem-solving abilities
  • Ability to work night shifts or morning shifts
  • Exceptional customer service orientation
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

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