Technicians / Customer Care Supervisor
Grouhy -
Maadi, CairoPosted 4 years ago63Applicants for1 open position
- 51Viewed
- 18In Consideration
- 10Not Selected
Job Details
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Job Description
about the job :-
Develops action plans, monitors their implementation and monitors maintenance team performance to meet customer satisfaction .
- Lead the team to achieve the tasks and objectives.
- Responsible for the management and operation of the external maintenance team
- Be responsible for the management and operation of maintenance agents
- Customer satisfaction and work to solve their problems.
- Performs daily follow-up of the performance of technicians and urges them to accomplish.
- Follow the movement of spare parts and work needed.
- Coordinate and follow up with the call center staff.
- Follow-up revenues and work to increase and reduce expenses.
- Perform periodic and non-periodic reports
- Follows the movement of delivery and delivery of products to and from customers
- Ensure the quality of the repair before delivery to the customer and follow-up customer problems and work to solve them.
- Make sure products are cleaned before delivery to customers.
Work Condition:-
Work hours: from 9:00 - 6:00.
Day Off: Friday.
Location: Ring Road , Zahra Al Maadi,beside British School .
Job Requirements
- 3-5 years of experience in supervisory (preferred in Home appliances - LED)
- Good in English .
- Required age : 30 - 35 years .
- Bachelor's degree preferred
- V.good user of Microsoft Office .
- Leadership skills .
- Communication skills .
- Males only
