Customer Service Assistant | Ikea | Cairo Festival City

Al-Futtaim - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
  • Ensures to log each home delivery documents before goods are pushed to the loading bay
  • Receives after sale goods from the home delivery team
  • Post, file and reconciles all completed home delivery documents
  • Prepares and follow up the home delivery teams schedules
  • Prepares and submit department KPI’s reports
  • Ensures all productivity measures are in place.
  • Ensures to follow up advance payment from Admin office
  • Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures
  • Budget awareness
  • Process customers after sale job as per the company system and procedures
  • Ensures all customers’ queries are attended to in a professional manner
  • Provide excellent customer service at all times
Job Requirements

Minimum Qualifications and Knowledge:

  • High School

Minimum Experience:

  • 2 years in a similar role.

Job-Specific Skills: Analytical Skills, Effective Communication

About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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