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Job Description
We are looking to hire Senior Customer Care Executive who can :
- Maximize satisfaction by anticipating needs and consistently offering expert support.
- Investigate and resolved customer concerns related to order inquiries and delivery tracking.
- Recapture customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
- Close out 80% of issues on first calls by using staff expertise, prepared scripts, and good research abilities.
- Protect customer and company information with strict use of established security procedures.
- Handle customers’ advanced needs with properly escalating calls and schedule service appointments.
- Answer inbound calls each day to handle various concerns, set appointments, and close sales.
- Answer customer questions about policies and procedures with friendly and knowledgeable approach.
- Avoid revenue losses with diligent attention to customers’ needs and complaints.
- Help improve processes and products by relaying customer feedback.
- Sell products to customers during routine service calls using strong cross-selling abilities.
Job Requirements
- Bachelor Degree (preferred in Law English Section)
- Young and dynamic.
- Excellent command of English language, speaking, writing, listening and pronunciation.
- Effective selling, presentation and negotiation skills.
- Problem-solving and time management skills.
- Basic Computer ability - e.g. Excel / PowerPoint /Word/Outlook.
- Basic knowledge of online course solutions is preferable.
- Patience. Patience is crucial for customer service professionals.
- Ability to communicate clearly.
- Ability to use positive language.
- Acting skills.
- Time management skills.
- Ability to read customers.
