Remote Technical Support Professional
IBM -
Cairo, EgyptPosted 6 years ago269People have clicked1 open position
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Job Description
Your Role and Responsibilities
- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for IBM/Lenovo products
- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
- Provide answers for general usage and operation questions.
- Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
- Identify known defects and fixes to resolve problems.
- Identify suspected defects and engage escalation team to assist in resolution.
- Aid with questions regarding product documentation related to the supported products.
- Interpret online manuals regarding IBM code and application interfaces.
- Collaborate with other support centres and business units to provide seamless problem resolution.
- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
Job Requirements
Required Technical and Professional Expertise
- B.Sc. in Electronics/Communication/Computer Engineering – Computer science.
- Excellent communication and problem-solving skills
- 0 – 3 years of experience in Technical Support or similar fields
- Fluent in English is a must.
- Expressing any certain aspect of the work place to make it better “Self-motivated “.
- Handling off hours for business needs, whenever required.
