Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.
JOB SPECIFIC RESPONSIBILITIES Field IT, Infrastructure (Network), Infrastructure (Systems), Performs technical support problem resolution & provides input to the isolation & resolution of component, network, hardware, & software problems, Provides remote, on-site, or depot technical support to FedEx operations staff, FedEx customers, & 3rd party organizations in the diagnostics, maintenance, & support of all electronic technologies, networks, & software applications deployed
May be required to perform other duties as assigned.
Plans and organizes own work on daily / weekly basis PROCESS RESPONSIBILITY Follows and provides input on new and existing procedures or processes INTERNAL CONTACTS Regular interaction with First Line Management. Regular interaction with Senior Management. Occasional interaction with Directors. Limited interaction with Officers (VP and above).
Analytical Skills, Problem Solving Skills, Judgement & Decision Making Skills, Influencing & Persuasion Skills, Interpersonal
Skills QUALIFICATIONS / LICENCE(S) Language: Proficiency in English POSITION RESTRICTIONS Associate level in the job family requires the eMPR process to be completed; all other levels in the job family are eligible for the career progression process.