Technical & Customer Support Agent

OTO Courses - Maadi, Cairo

Applicants for
2 open positions
In Consideration
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time Shift Based
2 open positions
About the Job

Job Summary

We are looking for a talented technical support representative to join our dedicated team and provide exceptional customer service that is the foundation of our company.

You will be supporting end users (Students & Teachers) during troubleshooting activities as well as interacting directly with operating systems, hardware, and software.

We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.

Job Responsibilities:

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet office requirements, routinely observe operational performance on the system, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, reported issues and completed solutions along with any further actions required of management.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Job Requirements
  • College degree-related, preferred MIS, BIS.
  • At least 1-year experience in the same position with similar service industry background.
  • Very good to Excellent English language.
  • Outstanding communication skills and ability to remain calm and professional in all circumstances
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Working knowledge of PC and Google sheets
  • Perfect time management skills
  • Analytical skills
  • Team player
  • Being a Gamer is highly preferred.
About this Company

Established in late 2015, OTO Courses is an Egyptian online digital learning platform that provides a wide range of specialized and general “One to One” courses.
- More than 250,000 Hours taught online
- More than 10,000 Students
- More than 100... (More)

Industry: E-Learning
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