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Job Description
About the Position:
We are currently looking for a professional Receptionist for Lexus in Dubai. As a Receptionist your main function is to receive walk-in customers and answer customer inquiries on phone.
Specifically, your key responsibilities are as follows:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Keep a current record of staff members' whereabouts and availability.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
Job Requirements
About You:
The ideal candidate for this role should possess the following skills and qualifications:
- 2 years related work experience preferably in automotive or call center background
- Computer literate; proficiency in Microsoft Office.
- Ability to quickly learn new tools and technologies; interest and experience in using technology to improve work efficiency.
- Ability to effectively communicate (both written and verbal) and collaborate with a diverse range of people and job functions
- Strong organizational skills, detail-oriented, and the ability to handle multiple priorities
- Ability to use independent judgment and discretion when handling confidential information, develop strong relationships with associates, and develop and utilize resources effectively
- Dependable, friendly, self-motivated, and possess excellent customer service skills
- Ability to provide high-quality results with professionalism in a fast-paced environment
- Ability to perform administrative duties accurately while maintaining a high level of customer service and professionalism.