Facilities Supervisor | Al Futtaim Engineering | Dubai, U.A.E.

Al-Futtaim - Dubai ,United Arab Emirates

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Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

AMC Management

  • Execution of FM Contracts efficiently with in the budget and ensure profitability of the same.
  • Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery.
  • Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team.
  • Track contract progress and ensure agreed SLA’s and KPI’s are met.
  • Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned.
  • Responsible for takeover and handover of the FM Contracts.
  • Preparing and submission of monthly, annual reports for the contracts assigned.
  • Submission of invoices on time and obtain client acknowledgement.
  • Conducting site surveys and preparing Assets condition reports.
  • Conducting frequent site inspections and proposing standard modifications to the clients.
  • Preparing the estimations based on site surveys for MEP renovations / refurbishment works.

Corrective/Reactive, Planned Preventive Maintenance

  • Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting.
  • Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services.
  • Prepare contract specific PPM procedures, PPM schedule, and resource planning.
  • Prepare method statements, risk assessment, PPM Task sheet.
  • Tally and Close all planned PPM work orders on monthly basis.
  • Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
  • Handle escalations, emergencies and resolve all customer complaints, prepare technical reports.
  • Ensure all CRM work orders are tracked, updated and closed on daily basis.
  • Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team.
  • Calibration of all tools and tackles, safety devices.
  • Schedule, coordinate and oversee the maintenance contracts of sub contractors.

Repair, Refurbishment Works

  • Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets.
  • Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
  • Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals.
  • Execution of casual jobs efficiently with in the budget and ensure profitability of the same.
  • Submission of customer invoices on time.
  • Liaise with client on any payment issues and resolve the same.

Customer Service

  • Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
  • Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
  • Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team.


  • Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
  • Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others.
  • Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times.
  • Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles.
  • Ensure timely close out of HSE Action taken Reports, NCR’s.

Employee Engagement

  • Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees.
  • Conduct performance development review, identify employee requirements like training, etc.
  • Achieve employee engagement by identifying the needs of employees and organization and implement the action plans.
  • Liaise with internal departments, shared services and maintain good working relations.
  • Team building : Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity.

The Facilities Supervisor will report to the Facilities Manager, however, channels exists for direct communication with the Sr. Facilities Manager and other member from the senior leadership team at weekly meetings or as and when required.

Job Requirements

To be a successful in this role:

  • you should have a bachelor's degree in engineering specialized in mechanical / electrical / facilities management.
  • Additional qualification in Facilities Management is an asset.
  • Masters in Business Administration is a plus.
  • The ideal candidate will have to have a previous track record of leading a team of supervisors, technicians, strong management skills.
  • Good knowledge & experience in maintenance of mechanical, electrical, plumbing systems and assets - HVAC, Electrical, Plumbing, Fire Systems, Gen Sets, UPS & Elevators, etc.; preparation of method statements, risk assessments, permit to work for various maintenance activities; execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI’s; review service reports, investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence;
  • Handle emergency breakdowns, planned shutdowns by proper planning of resources and mobilizing; plan resources as per PPM schedules and execute preventative maintenance as per the required standards, timely completion of all PPM’s; carryout conditional assessments, prepare cost estimates, technical justifications for retrofit, replacement works; clearly communicate with client, team, managers and other stake holders; read and interpret electrical wiring diagram, control circuits, operation and maintenance manuals; work with computer aided facilities management system (CAFM) and mobility; identify the training needs of team members, coach and guide team for better employee engagement understand and work with commercial requirements like plan cost, budgets limits, profit and loss; prepare and maintain various documents like inspection reports, handover reports etc.; drive to continuously upgrade on current industry standards, best practice; demonstrate high standard HSE Practices. Good knowledge of National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE).
  • Minimum of 5+ years relevant experience within a facilities management / integrated facilities management environment in GCC.
  • The Facilities Engineer will have to demonstrate excellent leadership qualities, be customer focused and be able to handle multiple and often conflicting priorities.
  • It is essential the incumbent should have excellent interpersonal skills and a collaborative management style.
  • Excels at operating in a fast pace, community environment.
  • Have the ability to look at situations from several points of view.
  • Delegate responsibilities effectively.
  • Excellent problem analytical skills and problem simulation.
  • Should have a high comfort level working in a diverse environment.
  • Open to direction and collaborative work style and commitment to get the job done.
  • Manage cross-functional relationships effectively.
  • Strong verbal and writing skills, with regards to contractual communication.
  • People management skills & problem solving skills.
  • Excellent managerial & administrative skills however at the same time hands on with day to day business operations.
  • Detail oriented and good reporting skills.
  • Establish clear lines of communication both internally & externally. Strong commercial expertise in driving business results.
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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