Call Center Quality Coach

Target Recruitment & HR Solutions - Giza

99
Applicants for
1 open position
42
Viewed
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, Bonuses
Languages:
English
Vacancies:
1 open position
About the Job
  • Conducts quality review of telephone representatives' performance in accordance to the Time and quality of the call within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
  • Audits representatives' outbound phone calls (Telesales) observing performance, techniques, and application of guidelines and procedures.
Job Requirements
  • 3 to 5 years of experience (at least 1 year in coaching outbound calls)
  • Good English
About this Company

Target is a recruitment and HR solutions consultation company located in Alexandria who has the unique honor to serve both job seekers and employers. We recruit several types of candidates in many multinational, international and local companies which are located in either... (More)

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