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Job Description
Leadership and Relationship Building
- Works with the General Manager to ensure open communication and understanding exists between management and staff
- Promotes and instills Bottleneck Management philosophies and operational standards
- Works with the Store Manager and the management team during the process of hiring, training and development of staff
- Coaches, mentors, develops and supports staff in their efforts to advance within their location and Bottleneck Management
- Fosters an environment of inclusion and unity at all levels
- Commitment to guest-first mentality through a "lead by example" approach
- Reinforces to staff the importance of creating guest loyalty
- Carries, communicates and embodies the Bottleneck culture
Financial
- Understands and assists the Store Manager in the execution of strategies that achieve maximum sales growth and cost controls
- Understands all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies
- Reviews manager reports with General Manager
- Uses sales forecasting to help their location budget weekly, monthly and quarterly expenses to meet operational goals
Operations
- Held accountable for meeting all company deadlines, protocols, and policies and procedures
- Ensures execution of innovative and creative ideas that drive incremental sales and organic growth
- Embraces, oversees and communicates new Bottleneck Management initiatives to ensure proper introduction and execution
- Possesses full working knowledge of training and expectations for all work groups
- Helps define and reinforce expectations set for managers and staff
- Assists in holding staff accountable to expectations and standards
- Ensures that all managers and staff have the proper tools to be successful
Job Requirements
- Minimum 5 years of restaurant management and people leadership experience.
- Effective verbal and written communication skills
- Demonstrated organizational skills, such as but not limited to scheduling, invoice processing and heavy traffic preparation and planning.
- Effective coaching and leadership tied to financial and operational principles.
- Industry related experience in complex operating processes and technology.
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