Customer Service Agent

Andalusia Group - Maadi, Cairo

35
Applicants for
2 open positions
16
Seen
9
Shortlisted
2
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • Maintain a continuous customer satisfaction level to all patients by preventing or handling their complaints either official or unofficial.
  • Assist in initiating ongoing new activities to keep having healthy environment for patients.
  • Boost word of mouth by providing best-in class service before, during and after patients stay.
  • Holding customer satisfaction surveys for diverse hospital services.
  • Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
  • Handling the DAMA cases
  • Rounds in ICU, CCU, inpatients
  • Sending the discharge cases for Lab manager
  • Sending a welcoming messages to new entrance patients
  • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up
  • Sending rounds reports with bed numbers and nursing ratio
Job Requirements
  • Bachelor degree.
  • Strong knowledge of Microsoft Office.
  • Excellent command of English.
About this Company

Motivated by the Islamic Andalusian era, during which humanity was blessed with the foundations of today's modern civilization in aspects of knowledge, science and medicine, Andalusia group was founded to uphold the noble principles and values inspired by this wonderful age to... (More)

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